General FAQ's

Comfort Solutions

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Memory Foam FAQs

Q. What is the difference between Memory foam and ordinary foam?

A. Memory foam is heat sensitive. It feels firm when it is cold and soft when it is warm. Polyurethane foam does not have the ability to respond to temperature. It feels the same in a warm or cold environment. Memory foam also has pressure-relieving properties. If you push your hand into its surface it will leave an impression for several seconds after you remove your hand. This ability to remember gives rise to the name "Memory foam".

Ordinary (Polyurethane) foam regains its original shape immediately after your hand has been removed, it has no memory at all. Because of its unique formulation memory foam has the ability to absorb downward forces as well as creating very little upward pressure.

This is best demonstrated by observing the different result obtained when a heavy item like a large ball bearing is dropped on to the surface of both memory foam and polyurethane foam. Polyurethane foam creates a high degree of upward force, when the ball bearing is dropped onto its surface it bounces high into the air. Drop the same ball bearing onto the surface of memory foam and it lands with a dull thud. There is hardly any bounce back at all. This is because the memory foam has absorbed virtually all of the downward force created by the ball bearing. The top surface of the memory foam provides very little upward pressure so the ball bearing has no energy to bounce up into the air. This demonstration shows clearly the pressure relieving properties.

Q. Why is Memory foam so special and how will it benefit me?

A. Memory foam is a unique material that has the ability to react to heat. It also has amazing pressure relieving properties. Originally developed in conjunction with the NASA space program to protect astronauts from the harmful effects of G-forces. It wasn't long before Medical science recognised memory foams potential for relieving the pressures created by the human body in its relaxed state. It is now used in hospitals throughout the world.

By sleeping on a memory foam surface you are giving yourself the best possible chance of a good nights sleep. The memory foam will react to your unique body shape and temperature, cradling your body and providing support where you most need it. Very little upward force means you don’t need to toss and turn as much during the night to get comfortable. Less pressure on your body means improved circulation, reduced pressure points and a relaxing night’s sleep. Memory foam can reduce your need to turn during the night.

Q. Is memory foam hygienic to sleep on?

A. Memory foam is sanitized this means that it is anti-microbial and dust-mite preventative. This makes memory foam ideal for people with allergies.

Q. Will sleeping on memory foam make me sweat during the night?

A. Memory foam will not actually make you sweat although but it does have the ability to retain your body heat more efficiently than an ordinary mattress. You may find that particularly in the summer months you will need to reduce the thickness of your bed covers accordingly. As with all mattresses it is beneficial to turn your covers back for at least half an hour in the morning to air your bed. Try to keep your bedroom well ventilated and not too warm. This will help to provide the ideal sleeping environment for a good night's sleep.

Q. Does the memory foam supplied by "Comfort Solutions" meet British Fire Regulations?

A. All the memory foam that "Comfort Solutions" supplies conforms fully to the Furniture an Furnishings Fire Safety Regulations as well as the stringent requirements of Schedule 1, Part 1: The Furniture and Furnishings (Fire)(Safety) Regulation 1988 (amended 1989, 1993).

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Memory Foam Mattresses FAQs

Q. Do you offer free trial on your mattresses?

A. Sorry we don't offer free trials of our products as once they have been opened and used we are unable to sell them. Many companies that offer free trials on mattresses calculate the costs that they incur into their product price. Many companies do not refund the carriage costs for delivery and return. Please make sure that you are aware of any small print before agreeing to a FREE trial.

Q. Can the Vacuum packed mattresses be rolled up?

A. Once the mattress has been released from its tight packaging it will draw in air and expand making it too large to roll back up.

Q. Can I have a delivery to my work address?

A. Yes you can. Please make sure that you fill in the shipping address as you check out or email us as soon as you have placed your order.

Q. Can you deliver overseas?

A. We offer a FREE delivery to mainland UK. Some customers from Europe have asked if we are able to deliver overseas. There are occassions when we have been able to work with the customer to get some items delivered.

If an order is placed for delivery overseas we will contact the buyer to let them know we are unable to offer FREE delivery. If the buyer is prepared to arrange the delivery and the extra costs involved then under some circumstances depending on destination and size of item, this can be achieved.

PLEASE EMAIL US FOR MORE INFORMATION.

Q. Will a Memory foam mattress cure my back problem?

A. If you suffer from back trouble or circulation problems then a memory foam mattress can certainly be a great help. By giving your body the support it needs during the night you should wake feeling refreshed. By reducing the need to turn during the night your back will have time to relax. This time may help significantly to reduce back pain during the day. Lower back pain caused by a soft mattress could gradually ease and eventually disappear.

Chronic short-term back trouble caused by muscle strain can make turning over during the night agony. Memory foam mattresses have given back sufferers welcome relief.

Q. What if I can’t sleep on my new mattress?

A. All new mattresses take a while to get used to. However your body will soon adjust. It is surprising how slight changes in sleeping surface can affect your sleep. A smell of newness may affect you for a few days; even a slight difference in height may disrupt your sleeping pattern. These teething troubles are present no matter what new mattress you buy, foam or sprung. They will fade over time.

Q. Why do Memory foam mattresses vary so much in price?

A. There are many reasons for this. One of the major factors is advertising. Advertising in national publications is extremely expensive. You will generally find that the higher profile companies charge more for their products in order to gain back the money invested.

Some companies offer memory foam mattresses at an attractive price but cut back on essentials to keep their prices down and their profits up. Check that the covering fabric is a "two way" stretch fabric allowing the foam to move and is made substantially enough to stand up to the wear that it will get over the years. Can the cover be removed for cleaning if needed? Is there an adequate depth of high-density memory foam on the mattress? A mattress can still be classed as a memory foam mattress even if it has a very thin layer of memory foam on the top. Check the depth of memory foam used before comparing and buying.

Q. Will my mattress need turning?

A. No. Memory foam mattresses do not need to be turned. However you may rotate the mattress from time to time if you wish.

Q. My bed is an unusual size can I have a memory foam mattress made to measure?

A. We can manufacture memory foam mattresses to your requirements. If you would like a quote please contact us at sales@comfort-solutions.co.uk or on FREEPHONE 0800 9150998.

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Toppers/Overlays FAQs

Q. Has the memory foam that you use been medically tested?

A. Our memory foam has undergone extensive clinical trials by the Department of Medical Physics and Biomedical Engineering at Salisbury Heath Care NHS Trust in Wiltshire. It conforms to the British Furniture and Furnishings Fire Safety regulations, so it meets safety requirements appropriate to both the home and medical Environments. Highly recommended by medical professionals.

Q. How do I know what depth of overlay is best for me?

A. It depends on whether you want a memory foam overlay for pressure relieving, or for purely for luxury. We supply overlays in 1.5", 2", 2.75" . If you are simply looking for extra comfort then 2" will be fine. However if you have a medical problem or are on the heavy side 2.75" would be better for you.

Q. My bed is very firm and I am suffering from pressure points and backache. I don’t want to replace it, as it is not very old. Will a memory foam overlay improve my sleep?

A. If your mattress is still in good condition and has no lumps or hollows then an overlay should be ideal. Just lay it on top of your existing mattress and the comfort of your bed should be transformed.

Q. My bed is soft and I am waking in the morning with lower back pain. Will memory foam overlay help?

A. If your bed is not providing you with support in your lower back region then placing an overlay on top of your existing mattress will probably not solve the problem. A memory foam overlay needs a good base to support it in order for it to work properly. If you like the idea of memory foam, take a look at our range of memory foam mattresses.

Q. Does an overlay go under or over my bed sheets?

A. The overlays are designed to lie on top of your existing mattress underneath your sheet. It is advisable to air your bed for at least half an hour before you make it in the morning. This will keep it well ventilated.

Q. How long will my overlay be guaranteed for?

A. All our overlays come with a manufacturer’s Warranty against defective workmanship.

Q. Can I use an electric blanket in combination with my overlay?

A. Yes this won't be a problem. Just place your electric blanket on top of the overlay and under your sheet as normal. (Remember it is not recommended to leave an electric blanket on whilst you are asleep).

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Foam Cushions FAQs

Q. Will my cushion cover be o.k. in the post?

A. Yes, as long as you make sure that you have parcelled them up safely and securely. It is often a good idea to put your covers in a plastic bag before you wrap them in something strong and opaque i.e. large padded envelope, plastic bag with brown parcel paper, or a small box.

Many customers choose to have their covers collected from their home or place of work, this service is so convenient, we can recommend an excellent courier service with discounts, please email us to receive the information. This usually works out about the same cost than using the post office where it is recommended that you register your parcel and insure the parcel against loss or damage. We will return your cushions by insured courier service.

Q. How long will I have to wait for my new cushion interiors?

A. We will usually despatch your new interiors within 7-18 working days of receipt of your order. (Stock levels permitting).

Q. My cushions are filled with fibre or feathers. Will I be able to replace them with foam?

A. Many people get "fed up" with continually having to plump up, and shake their feather or fibre cushions. After all it’s hard work too! Feather or fibre cushion interiors can be successfully replaced with foam. They do need to be measured in a slightly different way to prevent the newly filled cushion from becoming too big. Cushion covers designed for loose fillings like fibre fill and feathers are cut to allow the cushions to plump up in the middle when shaken. If you are unsure about ordering from measurements it may be easier to make a template. Try the template in the chair or settee to check it will fit before sending the template to us. Or perhaps you would prefer to send the covers to us to have them fitted with foam with the correct size.

Q. My old cushions look misshapen; will they remain like that with new foam interiors?

A. Once your new foam interiors have been fitted, providing that you have ordered the correct size your cushion covers will return to their original shape. If you are not sure about measuring a misshapen cushion or making an accurate template it will be advisable to send the cover to us for re-filling.

Q. I am thinking of having my furniture cleaned. Should I do this before fitting new foam interiors, or after?

A. It is advisable to have your furniture cleaned before fitting new foam interiors. This will prevent your new foam cushions becoming impregnated with cleaning fluid. Do not wash cushion covers yourself unless they are made in a washable material. All other materials should be professionally cleaned.

Q. When I sit down on my old cushion I feel like I am sitting in a hollow and find it difficult to get up. Will new cushion interiors prevent this happening?

A. New cushion interiors will certainly help. However you may have a problem with the springing underneath your cushion. If this is very weak it may be advisable to replace the springs as well as the cushions.

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We have tried to give you as much information as possible about our products, however if you have any further questions then please telephone us on: FREEPHONE 0800 9150998 or 07970448818